UV Skinz thrives on happy customers! If you are not 100% satisfied with any item(s), simply return your item(s) to us at any time for an exchange or a refund of the original purchase price. We use the highest quality of materials and craftsmanship and guarantee against any manufacturer defects. Please read our care instructions carefully to ensure all items last to their utmost potential.
To return an item, simply download, fill out, and enclose a completed Return Form (you may print one out here: Return Form) along with your items in a well-sealed box or envelope. Affix the Return Label on the form to the outside of your package and mail with sufficient postage by the carrier and service of your choice. Clearance items may not be returned or exchanged. REFUNDS are issued in the original form of payment for the purchase price, less original shipping and handling charges (if applicable). Our returns team will send you an email confirming quantity and amount refunded once processing has been completed. Please allow 6-10 business days from the date we receive your return for your refund to be processed. EXCHANGES: please allow 3-7 business days to process your exchange and ship your replacement order from the day that we receive it. Priority shipping takes 1-4 business days to US locations, so your exchanged items may take up to 4-11 business days to arrive to you. If you need your exchanged items faster, please call Customer Service at 877-887-5469 and special arrangements can be made.
As mother always says, "leave it in better shape than you found it!" Please take special consideration when shipping back hats as we are unable to return products that are sent back with folded or creased brims. For all hats being returned to us, we suggest sending them back in their original boxes to ensure the entire purchase price is credited back to you. We appreciate your help with this!
What if my order is damaged, missing, or incorrect?
We want to correct this right away! Please call us at 877-887-5469 or email us at email@example.com and we will work with you on the best solution to get your product/s to you as quickly as possible.
Please send all returns to:
14914 Camage Ave
Sonora, CA 95370