UV Skinz thrives on happy customers! If you are not 100% satisfied with any item(s), simply return your item(s) to us at any time for return or exchange. We use the highest quality of materials and craftsmanship and guarantee against any manufacturer defects. Please read our care instructions carefully to ensure all items last to their utmost potential.
How to Start a Return or Exchange:
- Click here to open our returns portal: http://returns.uvskinz.com
- Enter your Order Number and shipping zip code
- Follow the prompts to return or exchange. You will receive a printable prepaid shipping label that is available to you immediately upon your refund or exchange request. This eliminates the need for you to print and fill out any forms. Please Note: When returning an item, a shipping fee is deducted from your overall refund. We cover the cost of return shipping on any exchanges!
- Give your return to your postal carrier, drop off at any USPS facility, or schedule a pickup at usps.com
Our Return Policy:
New, unused, unwashed items can be returned or exchanged for up to 91 days from the date of purchase for a full refund to the original form of payment, or at any time after that for Store Credit.
Items marked FINAL SALE or CLEARANCE may not be returned or exchanged.
As mother always says, "leave it in better shape than you found it!" Please take special consideration when shipping back hats as we are unable to return products that are sent back with folded or creased brims. For all hats being returned to us, we suggest sending them back in their original boxes to ensure the entire purchase price is credited back to you. We appreciate your help with this!
Exchanges process and ship in 2 business days following when USPS picks up your return. You will receive a tracking email once the exchange order ships.
Refunds are processed within 6-10 business days from the date we receive your return in our warehouse. You will receive a confirmation email when your refund has been processed. Refunds are issued in the original form of payment for the purchase price, less original shipping and handling charges (if applicable). A postage and handling fee is deducted from each return.
International customers returns & exchanges:
Please contact firstname.lastname@example.org or call 877-887-5469 to initiate your Return/Exchange.
What if my order is damaged, missing, or incorrect?
We want to correct this right away! Please call us at 877-887-5469 or email us at email@example.com and we will work with you on the best solution to get your product to you as quickly as possible.